- 💰 Do you offer any discounts?
- 📏 How do I choose the right size?
- 🔙 What's your return and exchange policy?
- 🤩 What makes our dresses different from other
- How does my purchase give back?
FAQs
To apply a promo or discount code:
• Proceed to checkout and enter your code in the ['Discount Code'] field.
• Click ['Apply'] to see your new total before finalizing your order.
• Only one code can be used per order.
If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.
Shipping time refers to the transit period from our warehouse to your destination.
We offer the following shipping options:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
International Shipping: 7-21 business days
Delivery times depend on the destination and the shipping method selected. International shipments may be subject to customs clearance, which can cause delays.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.
Click on the tracking number link or enter the tracking number into our tracking page.
Alternatively, you can check the status here: https://thecottondressco.com/apps/17TRACK
Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.
Lost packages
At The Cotton Dress Co, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at [email protected] within 7 days of receiving the order and include photos of the damaged items or package.
We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Once your return has been received and processed, you will be notified via email when the store credit has been issued.
Please allow 3-5 business days for the refund, if approved, to be reflected in your account. Store credits, if applied, won't expire and can be used at any time.
Returns are only accepted for damaged or faulty items. To initiate a return, you can:
- Log in to our website and submit a return request directly through your account.
- Contact us at [email protected] within 7 days of receiving your order.
If you receive a defective or damaged item, please include your order number and photos of the issue when submitting your request. Our team will review your return and you will receive a notification once it has been approved.
Returns are only accepted for damaged or faulty items. Sales are considered final sale and are not eligible for return or exchange.